Support

At Pinnacle, getting help is simple. Our customer service team is available around the clock to assist with account questions, deposits and withdrawals, gameplay issues, and more. The quickest way to reach us is through live chat for an immediate response; if you prefer email, contact customerservice@pinnacle.com and expect a reply within about 24 hours. Phone support may be available in some regions — check the Help Center for local numbers and hours.

Live chat, email, and more — what to expect

Live chat: typically connects you to an agent within minutes for instant troubleshooting and quick answers. Email: best for detailed requests or when you need to attach documents; replies generally arrive within 24 hours. Phone: where offered, it’s ideal for complex issues that benefit from a direct conversation; wait times depend on regional availability. We aim to be responsive and professional on every channel, and agents are trained to handle anything from account access to payout queries.

Find answers fast in the FAQ and Help Center

Before contacting support, try the FAQ and Help Center for step-by-step guides and quick fixes. You’ll find clear articles on account setup, deposits and withdrawals, verification documents, bonus rules, and game eligibility. The Help Center also lists supported payment methods and currencies—so whether you’re using Visa, MasterCard, Bitcoin, Tether, Neteller, Skrill, Interac, AstroPay, or another option, you can check processing times and limits there. For a deeper look at Pinnacle’s offers and policies, see our Pinnacle review.

How we handle account, payments, and gameplay issues

Our team is experienced with the full range of player needs. For account verification, have your ID and proof of address ready; for transaction questions, include the date, amount, and transaction ID. Simple account queries are often resolved in minutes via chat, while withdrawal processing times depend on the payment method and can take from instant to several business days. We never promise guaranteed outcomes, but we do promise transparent guidance and prompt follow-up until an issue is resolved.

Quick tips to speed up your support request

When you contact us, include your username, a clear description of the issue, relevant dates and amounts, and screenshots or transaction IDs if available. Being ready with these details helps agents diagnose and fix problems faster. If your question is about a promotion or bonus, check the specific terms in the Help Center first—many offers have requirements or minimum deposits that affect eligibility.

Support for safer play

Pinnacle takes responsible gambling seriously. If you need help setting deposit limits, time-outs, or self-exclusion, our support team can walk you through the tools and processes. We also provide resources and referrals for players who need extra assistance, ensuring help is discreet and respectful.

We’re here to make your experience smooth and secure. If you can’t find what you need in the Help Center, start a live chat now or email customerservice@pinnacle.com — a knowledgeable agent will be glad to assist.